Patient Confidentiality

Data Usage Details

Information We Collect

Information You Provide to Us
When you create an account, place an order, contact our support team or sign up for our newsletter, we may collect:
•   Your name
•   Email address
•   Phone number
•   Billing and shipping address
•   Payment information is processed securely through our third-party payment provider. We do not store full card details on our own servers.
•   Any information you choose to share with us, including questions about a product, a relevant health condition, or details about how you use a piece of medical equipment you purchased from us

Information We Collect Automatically
When you browse our Site, we automatically collect certain information, including:
•   IP address
•   Browser type and device information
•   Pages visited and time spent on the Site
•   Referring website
•   Cookies and similar tracking technologies (see Section 6)

Information From Third Parties
We may receive information about you from payment processors, shipping carriers, and other service providers who help us run our business.

Patient Confidentiality and Health Related Information

Endura Medical is a retailer of medical products. We are not a hospital, clinic or healthcare provider. Even so, we recognise that some of the information shared with us in connection with a purchase, a customer inquiry or a support request may relate to a person's health, a medical condition, or the use of a piece of medical equipment.

We treat any such health-related information with the same standard of confidentiality that a patient would reasonably expect from a healthcare-related business. Specifically:

We limit access to health-related information to the staff members who need it to process your order or respond to your inquiry.
We do not sell health-related information to any third party.
We do not use health-related information for marketing purposes unless you have separately and clearly given us your consent to do so.
We retain health-related information only for as long as necessary to fulfil the purpose for which it was provided, or as required by law.
If you contact us about a medical condition or how you are using a medical device, we treat that communication as confidential and share it internally only on a need-to-know basis.

If you have any questions about how a specific piece of information you have shared with us is being handled, please contact us using the details in Section 12.

Data Security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. Payment information is processed through PCI-compliant third-party payment providers, and we do not store full payment card numbers on our servers.

No method of transmission over the internet, or method of electronic storage, is completely secure. While we work to protect your information, we cannot guarantee absolute security.

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Communicate with you about your order, your account, or any inquiry you raise
Provide customer support
Improve our Site, products and services
Send you marketing communications, where you have opted in, which you may unsubscribe from at any time
Comply with our legal and regulatory obligations
Detect and prevent fraud

How We Share Your Information

We do not sell your personal information. We may share it with:

Payment processors, to process your transactions securely
Shipping and logistics partners, to deliver your order
Suppliers and fulfilment partners, strictly to the extent necessary to fulfil your order
IT and website hosting providers, who help us operate our Site
Professional advisors, such as lawyers and accountants, where necessary
Law enforcement or regulators, where required by law

We require any third party that processes personal information on our behalf to protect it in line with this Privacy Policy and applicable law.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site, remember your preferences, and understand how visitors use our Site. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Site, including your ability to complete a purchase.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to meet our legal, accounting or reporting obligations. When we no longer need your information, we securely delete or anonymise it.

Your Rights

Depending on where you are located, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent where our processing is based on consent
Lodge a complaint with a relevant data protection authority

Endura Medical Limited is a Tanzanian registered company, and your personal data is primarily protected under Tanzania's Personal Data Protection Act, 2022 (PDPA), which is overseen by the Personal Data Protection Commission (PDPC). If you are located in the European Union or United Kingdom, you may also have rights under the General Data Protection Regulation (GDPR). If you are located in California, you may also have rights under the California Consumer Privacy Act (CCPA).

Children's Privacy

Our Site is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Third Party Links

Our Site may contain links to third party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing them with any information.